At ZEBESTAR, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).
Eligibility
Return and Exchange Policy
Any article purchased online, except for Cosmetics and Fragrances, can be exchanged from our stores as well as online within 7 days. However, if you have any kind of issue, you must inform us within 24 hours after delivery, otherwise no return, exchange or refund process will be executed, once the article has been delivered, given that the customer has proof of purchase.
Important Notes:
- Articles purchased on discount or on sale are not eligible for exchange
- Cosmetics and Fragrances are excluded from exchanges
- Proof of purchase is required for all returns and exchanges
- Issues must be reported within 24 hours of delivery
Proof of Purchase
This includes either a receipt or the online order confirmation email.
Conditions for Exchange
Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect. In case of article exchange, it should be in ZEBESTAR original packing. Similarly, articles that are delivered in boxes (such as Unstitched luxury products) must be returned with their original packaging.
Online Exchange Process
Please contact our customer service department by emailing us at support@zebestar.com or you can call us or WhatsApp at 0326-4731438.
It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article.
RETURN POLICY
If you need to return an item, please follow our return policy:
- Return requests must be made within 24 hours of receiving your order
- The item(s) must be unused and have all tags intact
- Please provide proof of your order, such as an order invoice or order confirmation email
- Returns are accepted only if incorrect or damaged items were delivered
Return Process
- Contact our customer service team to initiate a return request. You can email us at support@zebestar.com or you can call us or WhatsApp at 0326-4731438
- Once we receive and verify the item(s), we will issue a credit voucher of the same value which can be used for online store ONLY